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Please take a minute to
read the following consumer safety tips
about online shopping. At QuiXshare we
dedicate a lot of time and resources to online
safety, but we also know that shoppers
need to be prepared. These tips are also
available (in slightly varied format) on the
Federal Trade Commission's web site, posted as
a FTC
Consumer Alert.
1. Know your
Merchant:
It's a good practice to be familiar with the
name or reputation of any company you're
dealing with. You can often find helpful
information about online companies from
Internet news sources, directories, and rating
services. The Federal Trade Commission
maintains a web site (www.consumer.gov)
that provides many buyer's guides, lists of
tips, and links to helpful resources. (Keep in
mind that QuiXshare recommends to all
merchants within our mall that they post
relevant information about themselves and
their business on an "Information"
page.
2. Protect your
privacy:
Know what information the merchant is
collecting about you, how it will be used, and
if they share it with or sell it to others.
You can do this by checking the web site to
make sure there is a privacy policy posted,
and that you're comfortable with the way your
personal information is treated under that
policy. Look for seals from privacy
enforcement organizations like TRUSTe or
BBBOnLine. Be cautious if you're asked to
supply personal information not needed to make
a purchase, such as your Social Security
number or personal bank account information.
(We post a link to our
Privacy Policy at the bottom of most
QuiXshare Web pages. In our policy, written in
collaboration with the TRUSTe organization, we
explain when and where we collect personal
information, and how we use it. We have
recommended to merchants using QuiXshare that
they post a similar policy on their sites.)
3. Get the Details:
Check for expected delivery dates, shipping
and handling fees, warranties, return
policies, and other important information.
Look for an email address to write to (or a
phone number to call) if you have a question,
a problem, or if you need help. (We recommend
to all QuiXshare merchants that they post all
of this pertinent information on their
"Information" pages and that they
stay in touch with customers using the email
and order-tracking tools that we provide.
4. Use a Credit Card
and Safeguard Your Password:
It's a good practice to pay with credit cards,
because under federal law (and your credit
card agreement) your liability for an
unauthorized charge is limited to $50. When
using a credit card online, look for an
unbroken key or padlock (a graphical icon
usually located in the bottom corner of the
web page), or for a policy that indicates use
of strong security technology such as SSL.
This indicates that your credit card data is
transmitted securely. Keep your passwords
safe, and don't share them with other
people. We also offer our Visa
Q Card, a debit card that provides
risk-free online shopping.)
5. Keep Good Records:
Make sure to print or save electronically any
records related to your online transactions.
This will help you keep track of shipping
dates, shipping and handling fees, and other
details of your transactions. (QuiXshare
allows for an automatic email confirmation to
be sent whenever someone orders something. The
system also allows for subsequent email
updates, and always includes the URL for
online order tracking. We recommend to all
QuiXshare merchants that they use email order
receipts. It's a great way to stay in touch
and allow customers to update their records
too.)
• To file a
complaint about a fraudulent business practice
or to get free information on how to spot,
stop, and avoid one, call the Federal
Trade Commission, toll-free, at
1-877-FTC-HELP (382-4357) or visit www.ftc.gov
and click on "Consumer
Protection."
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